International patients should be tracked in CROWNWeb to allow them to be admitted to and treated at an ESRD facility. Below are some additional guidelines regarding international patients:


  • International patients need to use an address from within the U.S. because their address more than likely doesn’t fit CROWNWeb’s format. It does not matter if they get a P.O. Box, a family member’s address who lives in the U.S., or use the facility’s address (note that no mail will be sent to that address).
  • Per CMS directive, international patients that are receiving outpatient dialysis care within the US for the first time are to be admitted a facility as New ESRD PatientBelow is a screenshot of a CMS presentation validating this.
    • Since these patients probably don’t have SSNs, you would check the SSN N/A check box and the Medicare Claim Number N/A check box. For the Medicare Enrollment field, you would select No Medicare Coverage

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  • For international patients that are admitted as a New ESRD Patient, a CMS-2728 would be completed. This form gives CMS permission to track the patient’s care. The 2728 is not just for Medicare benefits; it also serves as the ESRD patient registry form (regardless of benefits).
    • When completing the 2728, enter that the patient is Not Applying for Medicare. 
    • If the patient does not bring any lab data with them, draw labs during their very first treatment at your facility. That will allow the CMS-2728 to be submitted in CROWNWeb. Please make a note on the form in the remarks section that the patient started dialysis in another country on the appropriate date.
  • The rest of the admits/discharges after the first record would be Transfers.
    • You need to contact the Network to admit them as there is no SSN for these patients. The Network will use a dummy SSN to admit these patients as a transfer in to your facility. They would not be considered Transients. Transients should only be attached to a U.S. Medicare-certified facility who may visit other U.S. Medicare-certified facilities.
  • For international patients who have visited your facility in the past and may continue to come to your facility off-and-on, the facility should have ALL of those admits/discharges entered in CROWNWeb.