In an effort to support Tier 1 Data Managers - individuals or groups that manually enter patient and facility details directly into CROWNWeb, or those affiliated with an organization that electronically uploads information on behalf of a Medicare-certified facility - with their CROWNWeb Task List, there are two (2) distinct Help Desks to which facilities can reach out for data support. The below lists detail to which Help Desk Tier 1 Data Managers should reach out based on the nature of their inquiry or support requested.
QualityNet Help Desk
Handles issues related to access to and back-end processing in CROWNWeb, including but not limited to:
- Locked accounts preventing access to CROWNWeb
- Inaccurate data presented on the EQRS Facility Dashboard
- Changes to submitted forms, i.e. 2728, 2746, and 2744
- Patient merge requests
- Error reports
- EIDM/QARM Registration
- EIDM/QARM password changes
QualityNet Help Desk Contact Information
7 a.m. - 7 p.m. CT
Monday - Friday
For ESRD support, e-mail: qnetsupport-esrd@hcqis.org
Phone: (866) 288-8912*
TTY: (877) 715-6222
Fax: (888) 329-7377
*For more information on available menu options when calling the QualityNet Help Desk, reference the QualityNet Phone Tree .
IPRO ESRD Network Program's Freshdesk
The Network Data Team handles issues related to front-end processing in CROWNWeb, including but not limited to:
- Escalated Notifications & Accretions (Facility Action List)
- Resolution of System Discharges
- Possible Duplicate Patients
- Provision of Master Account Holder (MAH) Credentials
- Entry of New Facilities into CROWNWeb
- Guidance/Assistance with Admits/Discharges, Gap Patients, PART Verification, Missing Clinical, etc.
IPRO ESRD Network Program's Freshdesk Contact Information
Network 1 (CT, MA, ME, NH, RI, VT): NW1Help@iproesrdnetwork.freshdesk.com
Network 2 (NY): NW2Help@iproesrdnetwork.freshdesk.com
Network 6 (GA, NC, SC): NW6Help@iproesrdnetwork.freshdesk.com
Network 9 (IN, KY, OH): NW9Help@iproesrdnetwork.freshdesk.com