In an effort to support Tier 1 Data Managers - individuals or groups that manually enter patient and facility details directly into CROWNWeb, or those affiliated with an organization that electronically uploads information on behalf of a Medicare-certified facility - with their CROWNWeb Task List, there are two (2) distinct Help Desks to which facilities can reach out for data support. The below lists detail to which Help Desk Tier 1 Data Managers should reach out based on the nature of their inquiry or support requested.


QualityNet Help Desk

Handles issues related to access to and back-end processing in CROWNWeb, including but not limited to:

  • Locked accounts preventing access to CROWNWeb
  • Inaccurate data presented on the EQRS Facility Dashboard
  • Changes to submitted forms, i.e. 2728, 2746, and 2744
  • Patient merge requests
  • Error reports
  • EIDM/QARM Registration
  • EIDM/QARM password changes


QualityNet Help Desk Contact Information

7 a.m. - 7 p.m. CT
Monday - Friday

For ESRD support, e-mail: qnetsupport-esrd@hcqis.org
Phone: (866) 288-8912*
TTY: (877) 715-6222
Fax: (888) 329-7377

*For more information on available menu options when calling the QualityNet Help Desk, reference the QualityNet Phone Tree .


IPRO ESRD Network Program's Freshdesk

The Network Data Team handles issues related to front-end processing in CROWNWeb, including but not limited to:

  • Escalated Notifications & Accretions (Facility Action List)
  • Resolution of System Discharges
  • Possible Duplicate Patients
  • Provision of Master Account Holder (MAH) Credentials
  • Entry of New Facilities into CROWNWeb
  • Guidance/Assistance with Admits/Discharges, Gap Patients, PART Verification, Missing Clinical, etc.


IPRO ESRD Network Program's Freshdesk Contact Information

Network 1 (CT, MA, ME, NH, RI, VT): NW1Help@iproesrdnetwork.freshdesk.com

Network 2 (NY): NW2Help@iproesrdnetwork.freshdesk.com

Network 6 (GA, NC, SC): NW6Help@iproesrdnetwork.freshdesk.com

Network 9 (IN, KY, OH): NW9Help@iproesrdnetwork.freshdesk.com