New users can create a HARP account by going to https://harp.qualitynet.org/register/profile-info. When creating a HARP account, users must:  Enter profile information, which includes name, date of birth, social security number, and home address. Create a user ID, password, and challenge question. Complete identity proofing via Remote Identity Proofing (RIDP) or manual proofing Set up two-factor authentication 

Useful education is available regarding registration at https://www.youtube.com/watch?v=G1zj8JqxWg4 and manual proofing (if required, this will be the exception) at https://www.youtube.com/watch?v=rYioFNNvtD0

Phase 2 is the provision of training by the ESRD Outreach, Communication, and Training (EOCT) Team beginning with a live interactive kickoff training on January 30, 2020. A second training session will be offered on February 13, 2020 and a third training will be provided on February 19, 2020. Any additional training dates will be announced. Phase 2 may occur concurrently with HARP onboarding in some ESRD Network service areas. 

HARP Go Live is the third and final phase of the onboarding process and will occur in February. After HARP Go Live, all users must log in to HARP to reach EQRS applications; EIDM may no longer be used. 

The QualityNet helpdesk is available to provide assistance and answer questions at Email: qnetsupport@hcqis.org, Phone: 1-866-288-8912, or TRS: 711. Throughout the onboarding process, CMS welcomes and encourages stakeholders and ESRD Network staff provide feedback to promote improvements as onboarding is successfully executed for all stakeholders and ESRD Network staff. 

The QualityNet Service Desk is projecting hold times in excess of 45 minutes from January to March 2020. In consideration of this increase in volume and to avoid duplication and minimize backlog, DO NOT use both email, and phone to report the same issue. Tickets are worked in the order they are received – please allow time for processing. 

 

How to get access to EQRS

  1. Sign up for HARP Account here https://harp.qualitynet.org/register/profile-info
  2. Leave HARP

 

  1. Request EQRS Access http://eqrs.cms.gov/
    1. Sign in with HARP Credentials
    2. Request CROWNWeb Access
    3. Continue
    4. Search for organization (CCN works)
    5. Select Role (start with SO)
    6. Add
    7. Submit Request